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Your account number is located on the top right of the bill.
Meters are read from left to right. Some meters require that the register be multiplied by a factor to arrive at actual usage. Verify current reading on the meter and compare to current reading on the bill. If the reading is less than the reading on the bill, then it was misread. Please contact our office with the current reading for a corrected bill amount. If the reading is higher than the reading on the bill, the bill is correct and you may need to check for a leak.
Get the reading that is on your water meter. Refrain from water use for 4 hours then take another reading. If the reading has changed and no water was used, then a leak is present. It is the customer’s responsibility to make repairs on their side.
Yes, one leak adjustment can be given per 12 months on one bill with proper proof of repair.
An application will be required along with a copy of your ID and a deposit payment. Please click here for the application.
If your payment is received after the bill date, a previous balance will be reflected. You can get up to date information over the phone by calling (910) 893-7575 and press option “1” or login here.
Water with a cloudy or milky look is caused by tiny air bubbles and should clear when sitting in a clear glass for a few minutes. You can let the water run for a short period of time to clear any bubbles from the line. If discoloration continues, please call Customer Service at (910) 893-7575. Even though water may have some discoloration it is safe to drink.
Accounts past due 15 or more days are subject to immediate disconnection with no notice given. All past due fees plus a reconnect fee of $40 will be required before service is restored. Services are restored only during business hours within two business days of the payment. There is an additional charge of $50 for same-day service.
Yes, if you are in need of assistance, please contact our office before your disconnection date. Only three arrangements are permitted per 12 months.
You can complete the request form for disconnection of water and service on our website or call our office at (910) 893-7575 at least 2 business days prior to your disconnection date.